Privacy Policy

Downton Holiday Park Ltd.

Managing Director M C Affleck LL.B
Shorefield Road, Milford-on- Sea Hampshire SO41 OLH

Privacy Policy

This website is operated by Downton Holiday Park Limited.
Your privacy is important to us and the Privacy policy (“Policy”)
Provides information about how the Downton Holiday Park Limited handles
Your personal information. Downton Holiday Park limited as defined in section
1159 of the UK Companies Act 2006. This Policy applies to any personal
Information you give to us. We may make changes to this policy. If we make
Changes we consider important, we may notify you by Telephone or email.
This Policy was last updated 1st May 2018.

Who We Are

We are Downton Holiday Park Limited a limited company registered in England.
Registered Number 4390707. Our Registered Office Midland House, 2 Poole Road
Bournemouth, BH2 5QY
How To Contact Us
For any questions or concerns about how we use your personal data send an email to
downtonoffice@btconnect.com or Telephone on 01590 642515.

Personal Information

Personal information means any information relating to an identified or identifiable natural
Person; An identifiable person is one who can be identified, directly or indirectly, in particular by
reference to ban identifier such as name, an identification number, location data, online identifier or
to one or more factors specific to the physical, physiological, genetic, mental ,economic,
cultural, or social identity of that person.
We collect, use, disclose, transfer and store personal information when needed to provide our
products and services and for our operational and business purposes as described in this policy.
We want to be clear about our privacy practices so that you can make informed choices about the
use of your information.

The Types Of Personal Information We Collect

We collect personal information from you , for example, if you book a holiday, request a brochure,
purchase a Holiday Home .We will ask you to provide information such as your name and address,
phone number and email address.
When you visit our park we may collect personal information .For example we may ask for your
name and address. We may use CCTV on our park for purpose of safety and crime prevention. When
purchasing a holiday Home on our park we will ask for unique identifiers such as passport numbers
and driver’s licence. We may ask you to provide us with information about a disability so that we can
provide you with suitable accommodation.
Information that is considered sensitive will be handled with the utmost care.

How We Use Personal Information

We process personal information for these purposes:
To carry out our obligations arising from a contract with you:
We use personal information where necessary to provide the products and services you have
purchased from us such as sending you a holiday brochure, purchasing a Holiday Home or sending
you a holiday booking confirmation and processing payments.

Marketing

We use personal information to deliver marketing communication to you through the post.
If you do not wish to receive marketing communication from us please contact us to have your
details removed.

To Comply With Our Legal Obligations

We may be required to use and retain personal information for legal and compliance reasons, such
as the prevention, detection or investigation of a crime; loss prevention or fraud. We may also use
personal information to meet our internal and external audit requirements, information security
purposes and as we otherwise believe to be necessary or appropriate: (1 under applicable law
(2 to respond to requests from courts, law enforcement agencies, regulatory agencies and other
Public and government authorities (3 to enforce our terms and conditions (4 to protect our rights,
privacy, safety or property or these of other persons.
How We Keep Personal Information Secure
We take data security Seriously and we use appropriate technologies and procedures to protect
personal information.

How Long We Store Personal Information

We retain personal information for as long as we reasonably require it for business purposes.
In determining data retention periods, we take into consideration the law, contractual obligations
and the expectations of our customers.
When no longer needed we securely delete or destroy it.

Your Right To Access And Correct Your Personal Information

We respect your to access and control your information and we will respond to requests for
information and where applicable will correct, amend or delete your personal information.

Access To Personal Information

If you request access to your personal information, we will gladly comply, subject to any relevant
legal requirements and exemptions, including identity verification procedures.

Correction And Deletion

You have the right to correct or amend your personal information if it is inaccurate or requires
updating. You also have the right to request deletion of your personal information however this is
not always possible due to legal requirements.

Complaints

We aim to resolve any concerns you have to your satisfaction so please contact us first.
If you are not satisfied with how Downton Holiday Park manages your personal data you have a
right to make a complaint to the Information Commissioner’s Office which can be found at
www.ico.org.uk/concerns/

Children’s Privacy

We do not market our products and services to children under the age of 18.
We will collect limited personal information such as name, age and postal address for customers
staying on our holiday park for fire safety reasons.
Personal information collected about children under 17 is used solely by Downton Holiday Park.
Cookies
For information about our cookies please look at the link on our website.
Our Contact Details
Email: Downtonoffice@btconnect.com Telephone: 01590 642515

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